Terms
and Conditions
A) ABOUT YOUR BOOKING
Each experience is subject to a fully refundable booking deposit,
taken at the time of booking to guarantee the appointment time.
This will be between £25 and £50 per person according
to date and availability.
During your viewing session (your opportunity to purchase prints
or images) this deposit will be refunded in the form of a discount
off your photographic order. If no photographic order is made,
the deposit will automatically be returned to the card with which
it was paid, or by cheque, within 30 days of your appointment.
All appointments are subject to availability.
You are required to bring your passport or driving license with
you as identification (regardless of your age).
If you arrive more than 30 minutes after your 'arrival time'
(see booking confirmation for details), your booking fee will
not be refunded and your appointment can no longer be guaranteed.
We reserve the right to offer either a shortened makeup session
or to cancel the appointment altogether. A no show charge would
apply in the event of cancellation.
All major credit/debit cards are accepted for phone bookings
and online bookings.
B) NO SHOW CHARGES
If for any reason you fail to attend your appointment, a no show
charge of up to £125 will apply for each appointment. This
charge INCLUDES any deposit already paid and it will be applied
to the card used for the original deposit.*
No show charges are applicable if you do not attend your appointment
at your allocated appointment time, or you do not complete the
full 'experience' (including makeup/photography and viewing sessions)
on the day of your appointment. If for any reason a further appointment
is made to review your images no show charges still apply. These
charges are taken in order to contribute towards the cost of the
professional staff reserved for your appointment.
C) AMENDING APPOINTMENTS
Changing Appointments
You will receive confirmation of your appointment with your Experience
Pack in the post.
If you need to change your appointment, please call the Booking
Team immediately on 0161 272 0093.
Appointments can be changed free of charge (once only) if you
give us at least 14 days notice.
If you give us less than 14 days notice, the change will be subject
to an administration fee of up to £125 per person.
If you change your appointment more than once, each change will
be subject to £10 per person administration fee*.
Cancelling Appointments
If you wish to cancel the appointment an administration fee of
£125 per appointment will be charged*. This is to cover
the cost of the creative team that have already been booked especially
for your appointment.
*Firefly Photography Limited reserves the right to debit these
charges in installments if payment for such charges fails in full.
Any administration fees paid can be used towards the purchase
of any prints or images at your viewing session on the day of
your appointment. This includes any no-show fees if you re-book
an unattended appointment.
D) EXPERIENCE VOUCHERS
Experience vouchers may be used to book an experience at any time
within 6 months of the date of purchase, but the booking itself
must be done within 3 months of purchase.
Experience Vouchers cannot be redeemed for cash in part or whole.
E) THE VIEWING SESSION
Experience vouchers may be used to book an experience at any time
within 6 months of the date of purchase, but the booking itself
must be done within 3 months of purchase.
Experience vouchers may be used to book an experience at any
time within 6 months of the date of purchase, but the booking
itself must be done within 3 months of purchase.
Experience vouchers may be used to book an experience at any time
within 6 months of the date of purchase, but the booking itself
must be done within 3 months of purchase.
Experience Vouchers cannot be redeemed for cash in part or whole.
Experience vouchers may be used to book an experience at any
time within 6 months of the date of purchase, but the booking
itself must be done within 3 months of purchase.
F) GENERAL
By booking an appointment with Firefly Photography Limited you
are subject to these full Terms & Conditions. If your experience
was purchased through a company other than Firefly Photography
Limited, these Terms and Conditions may vary ? please see your
original experience voucher for any variations.
Firefly Photography Limited operates a professional service and
therefore reserves the right to deny or reduce sessions if staff
feel that a client's behavior, presentation or hygiene may compromise
the experience for other clients.
Your data may be used by Fire fly Photography Limited to advise
you of products, services and special promotions and passed to
its group, affiliated companies, agents, sub-contractors for research
and analysis purposes. Firefly Photography Limited may contact
you by post, telephone, SMS text or email.
Firefly Photography Limited reserves the right to amend, vary
or cancel these terms and conditions at any time.
These Terms and Conditions shall be governed by and construed
in accordance with the laws of England and Wales and any disputes
will be decided only by the English courts.
If any of these Terms and Conditions is held by any court of
competent authority to be unlawful, invalid or unenforceable,
in whole or in part, this will not affect the validity of the
remaining Terms and Conditions which will continue to be valid
and enforceable to the fullest extent permitted by law.
No delay or waiver in enforcing Firefly Photography Limited's
rights under these Terms and Conditions shall prevent Firefly
Photography Limited taking actions later.
Firefly Photography Limited shall not be liable for any breach
of these Terms and Conditions beyond its reasonable control.
A person who is not a party to these Terms and Conditions shall
have no right under the Contract (Rights of Third Parties) Act
1999 to enforce any term of these erms and Conditions but this
shall not affect any right or remedy of a third party which exists
or is available apart from that Act.
Firefly Photography Limited, company number 0673 8570, whose
registered address is 2 Longsight Road, Holcombe Brook, Bury,
Lancashire, BL9 9TD. |